Instructions for Return and replacement

You can apply for return of goods if you meet the following conditions:

√ The customer receives the goods within 7 natural days, the product has no manufacturing defects, the outer package, accessories, gifts and instructions of the product are complete, and there is no artificial damage, has not been activated, does not affect the secondary sales;

√ Customer received the goods within 7 natural days, found that the product non-human damage performance fault.

× Request for return of goods within 7 natural days after the date of receipt of goods;

× Incomplete returned products, incomplete outer packing, accessories, gifts, instructions, or man-made damage caused by appearance;

× Unable to provide legal purchase vouchers or documents when returning goods, or forging or altering the documents;

× Collision and burning caused by non-quality problems of the product itself, artificial modification, importation of foreign matter (water, oil, sand, etc.), improper installation, and use and operation not in accordance with instructions;

× Tear and alter labels, machine serial Numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damaged by unavoidable factors, such as fire, flood, lightning strike, traffic accident and other force majeure;

× After contacting CZZN to confirm the return service, the corresponding items are not sent out within 7 natural days;

× Other circumstances referred to in the policy.

√ Within 15 natural days after receiving the goods, the customer finds that the products are damaged in the process of transportation and can provide the cargo damage certificate provided by the transportation company;

√ Within 15 natural days after receiving the goods, the customer finds that the products are seriously inconsistent with the description of the original products in one or more important aspects;

√ Customer received the goods within 15 natural days, found that the product non-human damage performance fault.

× Request for replacement more than 15 natural days after the date of receipt;

× Unable to provide legitimate purchase certificates or documents, or forged or altered the documents;

× The product is incomplete, or the appearance is damaged due to man-made reasons;

× After CZZN technical support department detection, there is no quality problem;

× Collision and burning caused by non-intrinsic quality problems, artificial modification, foreign matter (water, oil, sand, etc.), improper installation, and failure to use and operate according to instructions;

× Tear and alter labels, machine serial Numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damaged by unavoidable factors, such as fire, flood, lightning strike, traffic accident and other force majeure;

× After contacting CZZN to confirm the return service, the corresponding items are not sent out within 7 natural days;

× Offering replacement of goods due to damage caused by transport but failing to provide evidence of damage issued by the transport company;